Frequently Asked Questions
Everything you need to know about your favorite snacks.
How do you ensure my snacks arrive fresh and unbroken?
We take great care in our packaging process. All Utz products are shipped in sturdy, corrugated boxes with protective padding to minimize movement and prevent breakage during transit.
What is your policy on returns and refunds?
Due to the perishable nature of our products, we do not accept returns. However, if your order arrives damaged or is incorrect, please contact our customer service team within 7 days of delivery for a replacement or refund.
Do you offer gluten-free or allergen-friendly options?
Yes, many of our products are naturally gluten-free. We clearly label allergens on every package. You can also use the filters on our shop page to browse specifically for gluten-free, Kosher, or low-sodium snacks.
How long will it take for my order to ship?
Orders are typically processed within 1-3 business days. Depending on your location, standard shipping usually takes an additional 2-5 business days. You will receive a tracking number as soon as your snacks leave our facility.
Can I ship Utz products to a P.O. Box or internationally?
Currently, we only ship to physical addresses within the contiguous United States. We are unable to ship to P.O. Boxes, APO/FPO addresses, or international destinations at this time.
What should I do if my favorite snack is out of stock?
We work hard to keep our shelves full! If an item is out of stock, you can sign up for email notifications on the product page to be alerted the moment it becomes available again.